Frequently Asked Questions
Installing HRS Pro
Which download do I do, FULL INSTALLATION or UPDATE ONLY, to install HRS Pro ?
I filled in the form but download did not occur
What preparation do I do before updating to a newer version of HRS Pro ?
When and Why does HRS Pro expire periodically ?
My current standard edition says it will expire soon. Will I lose information that I have input but not yet sent to the required state ?
When is the best time to download and reinstall to avoid expiration ?
Can HRS Pro be installed on a network so multiple people can access it at the same time ?
How do I find out if I have Administrator rights on my computer ?
What is needed to install on a computer with Windows
7 operating system ?
How do we move data from the FREE version after updating to the Enterprise Version ?
I am receiving a NAVIGATOR ERROR on entry into HRS Pro, after installation ?
I am receiving a NAVIGATOR ERROR on entry into HRS Pro, but it had worked previously ?
Which download do I do, FULL INSTALLATION or UPDATE ONLY, to install HRS Pro ?
The files available for download are the FULL INSTALLATION file for
HRS Pro and the UPDATE ONLY file for HRS Pro.
Both of these files can be found at http://www.wagers.net/hrs/downloads.php
If HRS Pro has never been installed on a workstation, choose FULL INSTALLATION.
If HRS Pro has been installed, but fairly old, see version notes to determine if FULL INSTALLATION is needed or UPDATE ONLY is sufficient.
If you see only "MAINTENANCE RELEASES" in the version notes, since the last installation version, it is ok to use the UPDATE ONLY.
I filled in the form but download did appear to occur
Please see information in the FAQ of DOWNLOAD SETTINGS or
this link:
http://www.wagers.net/hrs/hrsprodownloadfaq.php
Please try again after using this information as a guide to assist.
What preparation do I do before updating to a newer version of HRS Pro ?
Make a copy of all the files in the directory where HRS Pro is installed and put the files in another
directory as a "safety" backup copy in case something happens during installation of the new version. Install the
new version of HRS Pro into the same directory where the old version of HRS Pro is installed. Nothing should
happen to the data from the previous version, but just in case, a backup copy should be made as described
previously in this question. Once you have installed the new version, run HRS Pro and see if all your data
is still intact and that there aren't any problems. Hold on to your copy of the backup for a little while
until you feel that you can safely delete it.
If you have the Enterprise Version, make note of where you are pointing to in the shared data area in the "Utilities, Configuration" menu choice.
When and why does HRS Pro expire periodically?
Expiration is twice a year -- on December 15th and June 15th-- for the Standard Edition
and once per year-- either December 15th or June 15th (depending on date of purchase)-- for the Enterprise Edition.
Primarily this is done to ensure that HRS Pro stays in compliance with state codes and submission requirements.
Also, it is done so end-users will always have a current version with the latest features and fixes.
It is designed to update the program while leaving your data intact.
My current standard edition says it will expire soon. Will I lose information that I have input but not yet sent to the required state ?
No.
When is the best time to download and reinstall to avoid expiration?
A week before expiration (before the December 15th or June 15th dates)
Can HRS Pro be installed on a network so multiple people can access it at the same time ?
No. The Enterprise Edition of HRS Pro supports multiple people accessing and editing
data on a network; however it is not installed on the network server. HRS Pro must
be installed on each workstation individually. The Data folder(database) resides on a
network location and is pointed to within the software on each workstation.
How do I find out if I have Administrator rights on my computer ?
From the START button, choose ADMINISTRATION tools. This should be right under CONTROL PANEL. If you do
not have this option, you probably do not have ADMINISTRATIVE rights and need to contact your computer
support group to assist in download and installation. If you do have the ADMINISTRATION tools, click on
it and choose COMPUTER MANAGEMENT, then GROUPS. Click on the ADMINISTRATORS group and see if your login
account name is listed.
What is needed to install on a computer with Windows 7 operating
system ?
There are a few things that resolve Windows 7 installation issues.
Use the "Virtual XP Mode" for installation on Windows 7 operating systems.
The "Virtual XP Mode" install for Windows 7, may be found at:
http://www.microsoft.com/windows/virtual-pc/download.aspx
More information on the "Virtual XP Mode" may be found at:
http://windows.microsoft.com/en-us/windows7/install-and-use-windows-xp-mode-in-windows-7#section_1
Note: Install on Windows 7 HOME VERSION is NOT recommended.
Note: You must have ADMINISTRATOR rights with the current logged-in account on the computer to install using Virtual XP Mode.
If installation has occured, this may help:
Set the subdirectory rights of C:\Program
Files\Wagers And Associates\HRS Pro and below to have read\write rights by
the following process:
Right click on the HRS Pro folder in C:\Program Files (x86)\Wagers & Associates\
and go to Properties.
Click on the Security tab. Highlight the "Users" account in the group
or user name section.
Make sure that "Full control", "Modify" and "Write" are
all allowed.
If this does not resolve the Windows 7 issue, please contact your NETWORK STAFF
regarding
DOMAIN LOGIN SETTINGS
that may be affecting rights on your local workstation.
How do we move data from the FREE version after updating to the Enterprise Version ?
1. Work with your network group on where the DATA should be located where all users/workstation will have access and backups will occur
2. Copy the DATA subdirectory from the workstation that had the FREE version and has previous years reports of property records
3. Install the HRS Pro on each workstation that will be using the HRS Pro application (with full ADMIN rights on the workstation)
4. Update the Enterprise registration number in the HRS Pro application on each workstation
5. Enter the full path to the DATA location decided upon in # 1 thru Utilities, Configuration in the HRS Pro application
I am receiving a NAVIGATOR ERROR on entry into HRS Pro, after installation ?
There are 3 ocx that need to register into the registry and may fail if installation does not occur with Full Administrative rights on the computer.
These files are located in the same subdirectory where the hrs_pro.exe file has been installed to.
The 3 files are:
ctListBar.ocx
ctNavBar.ocx
ctToolBar.ocx
The files must be un-registered and re-registered with Full Administrative rights on the workstation.
1. Search for 1 of the filenames to ascertain the correct location of the files.
2. Note: By default this location is "C:\Program Files\Wagers And Associates\HRS Pro".
3. Use the regsvr32.exe /U command to unregister, regsvr32.exe to register the 3 files.
(advise with IT Staff or knowledgeable computer colleague for advice or a better description of using regsvr32)
I am receiving a NAVIGATOR ERROR on entry into HRS Pro, but it had worked previously ?
There may be data issues and the first thing to try is a rebuild of the data which rebuilds the indexes
Make sure everyone is out of the application. Look within HRS Pro for "Utilities, Rebuild"
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Installation
