Frequently Asked Questions
Installing HRS Pro
When and Why does HRS Pro expire periodically?
When is the best time to download and reinstall to avoid expiration?
How do I find out if I my computer's operating system is Windows XP or Windows 2000?
How do I find out if I have Administrator rights on my Windows XP or Windows 2000 computer?
What files do I download to install HRS Pro?
What do I do when I update to a newer version of HRS Pro?
Can HRS Pro be installed on a network so multiple people can access it at the same time?
When and why does HRS Pro expire periodically?
Expiration is twice a year -- on December 15th and June 15th-- for the Standard Edition
and once per year-- either December 15th or June 15th (depending on date of purchase)-- for the Enterprise Edition.
Primarily this is done to ensure that HRS Pro stays in compliance with state codes and submission requirements. Also, it is
done so end-users will always have a current version with the latest features and fixes.
When is the best time to download and reinstall to avoid expiration?
A week before expiration (before the December 15th or June 15th dates)
How do I find out if I my computer's operating system is Windows XP or Windows 2000?
From the START button, choose CONTROL PANEL, then SYSTEM, and look in the GENERAL TAB for a
description of the operating system. Contact your computer department for additional help.
How do I find out if I have Administrator rights on my Windows XP or Windows 2000 computer?
From the START button, choose ADMINISTRATION tools. This should be right under CONTROL PANEL. If you do
not have this option, you probably do not have ADMINISTRATIVE rights and need to contact your computer
support group to assist in download and installation. If you do have the ADMINISTRATION tools, click on
it and choose COMPUTER MANAGEMENT, then GROUPS. Click on the ADMINISTRATORS group and see if your login
account name is listed.
What files do I download to install HRS Pro?
The files available for download are the Full installation file for
HRS Pro and the Update only file for HRS Pro. Both of these files
can be found by following the Download Software link on the left
side of this webpage.
What do I do when I update to a newer version of HRS Pro?
Make a copy of all the files in the directory where HRS Pro is installed and put the files in another
directory as a backup copy in case something happens during installation of the new version. Install the
new version of HRS Pro into the same directory where the old version of HRS Pro is installed. Nothing should
happen to the data from the previous version, but just in case, a backup copy should be made as described
previously in this question. Once you have installed the new version, run HRS Pro and see if all your data
is still intact and that there aren't any problems. Hold on to your copy of the backup for a little while
until you feel that you can safely delete it.
Can HRS Pro be installed on a network so multiple people can access it at the same time?
No. The Enterprise Edition of HRS Pro supports a shared database for
network users, but is not installed on the network. HRS Pro must
be installed on each workstation individually and only the Data
folder(database) would reside on a network location.
© 1999-2007, ACS Wagers, Inc.
Installation
